Our Story

By 2015, the chef agency experienced remarkable growth, achieving £500,000 in revenue. This surge enabled Richard and Shaun to onboard more chefs from the industry to serve as recruitment consultants. Their focus on customer satisfaction and brand awareness solidified their reputation as a leading hospitality recruitment agency. The team’s commitment to maintaining their core values while expanding their operations became a hallmark of their success.

In just three years, the chef agency broke into the seven-figure turnover bracket. This achievement was a testament to their effective recruitment strategies and a growing network of talented chefs. The agency established key performance indicators (KPIs) that centered around customer satisfaction and revenue targets, which propelled them to new heights in the competitive hospitality recruitment landscape.

During these years, the landscape of hospitality recruitment began to evolve. Staffing shortages persisted, but the rise in industry salaries attracted new talent to the sector.

We noticed that some customers were improving work-life balance and conditions, moving away from the notorious 80-hour work weeks. This shift demonstrated the industry’s responsiveness to previous flaws and positioned the agency as a preferred partner for both talent and employers.

The onset of COVID-19 in 2020 dramatically affected the chef agency, leading to a revenue decline of approximately £1 million. However, this crisis became an opportunity for exploration. The agency gained valuable insights into the needs of the care and education sectors, which allowed them to pivot and tailor their recruitment services to meet these demands. This strategic shift laid the groundwork for a robust recovery.

In 2021, the chef agency worked diligently to restore its pre-COVID revenue streams while investing in technology to enhance the recruitment process. By focusing on providing quality staffing solutions, the agency successfully regained its footing and expanded its recognition within the care and education sectors. This dual focus on hospitality and other industries demonstrated their adaptability and commitment to service excellence.

In the following years, the chef agency solidified its status as a reputable service provider across various sectors, including hospitality, care, and education. The agency’s reputation grew as more operators turned to niche agencies for staffing solutions, valuing the specialized skill sets offered. Their ongoing investments in technology and customer service further enhanced their ability to deliver reliable staffing solutions tailored to each sector’s unique needs.

As of 2024, the chef agency aims to support all areas of hospitality, from pubs to care homes. Their goal is to deliver trustworthy staffing solutions within manageable budgets, ensuring quality across the board. By leveraging their experience and adapting to industry trends, Richard and Shaun are poised to continue making a significant impact in the hospitality recruitment landscape, further establishing their agency as a leader in the field.